Privacy Policy

Data Controller Information

Data Controller: Nielsen Car Group A/S

Address: Bredhøjvej 5, 8600 Silkeborg, Denmark

Registration Number: 31943140

Contact Email: contact@britishsolutionscer.info

Last Updated: December 2024

1. Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect:

• Name and contact details (email, phone, postal address)
• Company name and role
• Business requirements and consultation details
• Communications between you and our team
• Financial information for billing and payment processing

Information Automatically Collected

• Website usage data (pages visited, time spent, browser type)
• IP address and approximate geographic location
• Device information and technical specifications
• Cookies and similar tracking technologies

2. How We Use Your Information

Legitimate Business Purposes

• Advisory Services: Providing consultation, analysis, and recommendations
• Communication: Responding to inquiries and maintaining client relationships
• Contract Performance: Fulfilling our obligations under advisory agreements
• Business Development: Understanding client needs and improving our services
• Legal Compliance: Meeting regulatory requirements and maintaining records

Website Analytics

We use anonymised analytics to understand website performance and user experience. This helps us improve our online presence and provide better information to visitors.

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: When providing advisory services
• Legitimate Interest: For business communication and service improvement
• Legal Obligation: To comply with regulatory requirements
• Consent: For marketing communications (where applicable)

4. Information Sharing

We Do Not Sell Personal Data

Nielsen Car Group A/S does not sell, rent, or trade personal information to third parties for commercial purposes.

Limited Sharing for Business Purposes

• Service Providers: Trusted partners who assist with business operations (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of merger, acquisition, or sale of assets

International Transfers

As a Danish company serving UK clients, some data may be transferred between Denmark, the UK, and Canada. We ensure appropriate safeguards are in place for all international transfers.

5. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Restrict Processing: Limit how we use your information
• Data Portability: Receive your data in a machine-readable format
• Object: Opt out of certain types of processing
• Withdraw Consent: Where processing is based on consent

To exercise these rights: Contact us at contact@britishsolutionscer.info

6. Data Security

Technical Safeguards

• Encryption of data in transit and at rest
• Secure hosting with regular security updates
• Access controls and user authentication
• Regular security assessments and monitoring

Organisational Measures

• Staff training on data protection principles
• Clear data handling procedures
• Regular policy reviews and updates
• Incident response procedures

7. Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Website analytics data is typically retained for 26 months. Marketing data is deleted upon unsubscribe or after 3 years of inactivity.

8. Cookies and Tracking

This website uses cookies to:

• Necessary: Enable basic website functionality
• Analytics: Understand website usage and performance
• Marketing: Personalise content and advertisements (with consent)

You can control cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify existing clients of material changes
• Obtain consent where required by law

10. Contact Information

For questions about this Privacy Policy or our data practices:

You also have the right to lodge a complaint with the relevant data protection authority:

• Denmark: Datatilsynet (Danish Data Protection Agency)
• UK: Information Commissioner's Office (ICO)
• Canada: Office of the Privacy Commissioner of Canada